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Complaints Procedure

We take a proactive and responsible approach to complaints. Please read through the following documents regarding North Kent Colleges Group's policies and procedures for complaints.

pdf Complaints Procedure (Non Student Related)(277 KB)

pdf Student Complaint Procedure (558 KB)

pdf Complaints Procedure Advice to Higher Education (HE) Students(264 KB)

  pdf Non-Enrolment or Non-Continuation Review Process(171 KB)

Please note, if you submit a complaint outside of term-time, this will impact on the timescales for responses as published in the College’s Complaints Procedure due to staff availability.  Please be assured that your complaint will be investigated and the College will be in contact with you.

Complaint Form

Before you continue, have you spoken with the subject Team Leader or Personal Tutor?
Before you continue, have you spoken with the subject Team Leader or Personal Tutor?
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Please select an option
Please enter your name

If Student related

If you are a current student, this MUST be your College email address.
If you are not the student we need the email that was given at enrolment, please note we cannot communicate via addresses that we do not hold on file.

If Other

If other please just add your current email address so that we can communicate with you.

Please enter your email address
Please enter your phone number
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Which college does this relate to?*
Which college does this relate to?
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Is the complaint being made by the parent / guardian – the named contact which we were given at enrolment? If the contact needs to be amended the student needs to collect a form – located at one of our main College receptions or LTCs titled "Amendment to Contact form"*
Is the complaint being made by the parent / guardian – the named contact which we were given at enrolment? If the contact needs to be amended the student needs to collect a form – located at one of our main College receptions or LTCs titled "Amendment to Contact form"
Please select an option

We will only respond to emergency contacts, so please ask the student to contact us to give permission to communicate with you.

If you are raising the complaint on behalf of a student please be aware that the College may need to seek the express permission of the student before it can respond to you, in line with Data Protection legislation. This process will affect the College’s response time to you. Please note that should express permission be denied, the College will be unable to discuss any matters relating to the student with you.

Please enter your enrolment number
Please enter your personal tutor
Nature of Complaint*
Nature of Complaint




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Please enter a description of your complaint/concern. If possible, your statement should include evidence to support your complaint/concern

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Please speak with the Team Leader or Personal Tutor before using this form If you still have concerns after doing so or you are unable to do so, answer 'yes' above and continue.

Please enter the name of the member of staff to whom you first reported the complaint
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